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Support

Global Buying, Shipping & Offers Hub

Your practical guide to buying and importing Japanese vehicles worldwide

This page brings together the essential information customers need before purchasing a Japanese vehicle through iCar Japan. It explains the buying process, auction requests, ready-stock purchases, shipping methods, destination support, documents, import responsibilities, promotions, and payment handling.

Updated July 2026

BUY FROM JAPAN WITH CONFIDENCE

From vehicle selection to international delivery

iCar Japan supports individual customers, dealers, and business partners with access to Japanese vehicle auctions, ready stock, inspections, export preparation, shipping arrangements, and destination-focused guidance.

Ready Stock Select available vehicles already owned or prepared for export.

Auction Purchase Submit your vehicle request and maximum bid before the daily deadline.

RORO & Container Shipping options depend on destination, vehicle size, vessel availability, and cost.

Global Support Guidance for customers across the Pacific, Africa, the Caribbean, Europe, and other markets.

How to Buy

Customers may purchase from ready stock or request vehicles through Japanese auctions. Availability, condition, price, timing, and import eligibility should be confirmed before purchase.

Select a Vehicle

Choose from ready stock, request a specific model, or send an auction-lot reference.

Confirm Budget

Share your total budget, destination, preferred year, mileage, grade, and required features.

Receive Invoice

After confirmation or successful purchase, an official invoice will be issued with payment instructions.

Prepare for Shipping

Once payment and export preparation are complete, the vehicle will be arranged for shipment.

Ready-Stock Purchases

Ready-stock vehicles are subject to availability and may be sold on a first-confirmed, first-paid basis. Vehicle details, photographs, condition, location, and estimated shipping costs should be reviewed before payment.

Auction Requests

Auction bid requests should be submitted before 8:00 PM Japan time. Requests sent after that time may not be accepted, and condition-check support may not be available.

Final Purchase Responsibility

Customers must carefully verify the selected vehicle, chassis, auction lot, model, year, and maximum bid. Once a vehicle is successfully purchased, the purchase is generally final.

Inspection & Condition

Vehicle information may come from auction sheets, seller disclosures, inspections, photographs, and third-party reports. Used vehicles may have wear, repairs, defects, modifications, or age-related deterioration.

Payment & Banking

iCar Japan and TMT Corporation operate as a joint venture. TMT Corporation handles payment and banking activities from the Japan side. Customers must transfer funds only to the beneficiary account shown on the official invoice.

Shipping Options

Shipping method and schedule depend on destination, carrier availability, port acceptance, vehicle dimensions, route, seasonal congestion, and local regulations.

RORO Shipping

Roll-on/roll-off shipping is commonly used for operable vehicles. The vehicle is driven onto the vessel and secured for transport. Personal items are usually not permitted inside the vehicle.

Container Shipping

Container shipping may be suitable for multiple units, non-running vehicles, valuable vehicles, or destinations where RORO service is limited. Loading plans depend on vehicle size and container capacity.

Shipping Schedule

Vessel dates are estimates and may change because of carrier decisions, port congestion, weather, documentation delays, transshipment, customs checks, or operational restrictions.

Shipping Documents

Depending on the transaction and destination, documents may include the commercial invoice, export certificate, bill of lading, inspection certificate, packing information, and other carrier or customs documents.

Typical Shipping Comparison

Area	RORO	Container
Best For	Operable passenger vehicles, vans, trucks, and machinery accepted by the carrier.	Multiple vehicles, protected loading, non-running units, parts, or destinations with limited RORO service.
Loading	Vehicle is driven or moved onto the vessel.	Vehicle is loaded, secured, and packed inside a container.
Cost Structure	Usually based on vehicle dimensions or revenue tons.	Based on container size, loading, inland transport, and related handling.
Availability	Depends on carrier route and port service.	Depends on container space, loading yard, vessel route, and destination acceptance.

Shipping schedules and estimated arrival dates are not guaranteed. Customers should avoid making irreversible plans based only on a provisional vessel date.

Destinations & Import Support

Import rules vary by country and may include age limits, emissions standards, inspections, taxes, duties, registration requirements, and right-hand-drive restrictions.

Pacific Islands

We regularly support customers in destinations such as Kiribati, Tonga, Micronesia, Palau, Samoa, Fiji, Tuvalu, Vanuatu, and the Solomon Islands, subject to available shipping routes.

Africa

Vehicle-export support may be available for markets including Ghana, Nigeria, and other destinations depending on shipping access, local import rules, and carrier acceptance.

Europe, USA & Caribbean

Certain vehicles may be exported to Europe, the United States, and Caribbean destinations when the vehicle meets destination-specific age, safety, emissions, and import requirements.

Customer Import Responsibility

The customer is responsible for confirming local import eligibility, taxes, duties, registration, compliance, inspection, insurance, and customs-clearance requirements before purchase.

Import Guidance Is General Information

iCar Japan may provide practical guidance based on experience, but import rules can change without notice. Customers should verify current requirements with customs, transport authorities, inspection agencies, or a licensed local clearing agent.

Offers, Promotions & Cashback

Promotional campaigns may be offered for selected vehicles, customers, markets, payment periods, or shipping programs. Terms may vary by campaign.

ICAR JAPAN CASHBACK PROGRAM

1% cashback on qualifying purchases

iCar Japan may provide 1% cashback after full payment for qualifying purchases, subject to the campaign rules, invoice status, customer eligibility, and any exclusions communicated at the time of purchase.

Promotion Conditions

Promotions are not automatically transferable, exchangeable for cash before eligibility is confirmed, or combinable with every discount. Campaign periods, payment deadlines, vehicle eligibility, and settlement methods may differ.

Special Vehicle Packages

Package pricing may be available for multiple vehicles, destination-specific programs, taxi fleets, dealers, or container purchases.

Limited-Time Promotions

Discounts may end when stock is sold, shipping space becomes unavailable, payment deadlines expire, or the stated campaign period closes.

Cashback Processing

Cashback may be applied as account credit, future-purchase credit, or another approved settlement method after payment and eligibility are verified.

Offer Changes

iCar Japan may modify, suspend, or end an offer when necessary because of pricing changes, exchange-rate movement, stock availability, misuse, or operational reasons.

Policy Review & Updates

At iCar Japan, we are committed to maintaining transparency, protecting our customers, and complying with applicable laws, regulations, and industry standards. As our services, business operations, and legal requirements evolve, we may update this page from time to time to ensure that the information provided remains accurate and up to date.

Any revisions will be published on this website and will become effective from the stated Effective Date, unless otherwise specified. We encourage you to review this page periodically to stay informed of any updates. Your continued use of our website and services after any changes have been published constitutes your acceptance of the revised information.

Contact Us

If you have any questions, concerns, or require further clarification regarding this page or any of our services, please feel free to contact us.

iCar Japan
Email: info@icarjapan.com

Our team is committed to providing prompt, professional, and reliable assistance to customers, business partners, and visitors worldwide. We appreciate your trust in iCar Japan and thank you for choosing us as your trusted partner for Japanese vehicle exports.