Refund & Cancellation Policy

Before Payment

A customer may normally withdraw an inquiry or decline a quotation before payment, reservation, auction bidding or paid service work begins. No refund is required where no money has been received.

After Reservation Payment

A reservation may be cancelled only with iCar Japan’s written approval. Any refund will depend on whether the vehicle was removed from sale, whether opportunity costs or third-party costs arose, and whether the reservation terms stated that any amount was non-refundable.

Before Auction Submission

A bid instruction may be withdrawn only if iCar Japan receives and confirms the withdrawal before the bid is submitted or becomes operationally impossible to stop. Sending a cancellation request does not itself confirm cancellation.

After Auction Submission

Once a bid has been submitted, iCar Japan may be unable to cancel or amend it. If the auction allows a change and charges a fee, all resulting costs are the customer’s responsibility.

After Vehicle Purchase

Cancellation is normally not accepted after iCar Japan purchases or commits to purchase a vehicle. The customer remains responsible for the purchase price and all related charges.

After Export Processing Begins

Once export documentation, customs procedures, servicing, inland transportation, yard handling, inspection or other preparation begins, cancellation is subject to written approval and deduction of all incurred and committed costs.

After Shipping Booking

Shipping cancellation is subject to the carrier’s terms. Dead freight, booking cancellation fees, port costs, container charges, documentation fees, vehicle movement and storage may remain payable.

After Vessel Departure

Cancellation is not available after the vehicle or container has departed. Any destination change, return shipment, re-export or cargo diversion is subject to carrier approval and all related costs.

Situations That May Qualify

• Duplicate payment
• Verified overpayment
• Vehicle becomes unavailable before purchase
• iCar Japan cancels the transaction without supplying an agreed substitute
• A refund is expressly approved in writing
• Applicable law requires a refund

Normally Non-Refundable Situations

• Customer changes their mind after purchase
• Customer selected the wrong vehicle or chassis
• Customer supplied an incorrect bid amount
• Vehicle fails destination-country import rules
• Customer cannot complete customs clearance
• Exchange-rate movement creates a difference

Used Vehicle Condition

Normal used-vehicle wear, age-related condition, scratches, dents, faded paint, interior wear, corrosion, battery weakness or mechanical deterioration do not automatically create a refund right where the vehicle was sold on an “as is” basis and the available condition information was provided.

Shipping Delays

Vessel delay, port congestion, weather, customs inspection, carrier schedule change, rollover or estimated arrival-date change does not normally qualify for a refund unless iCar Japan separately accepts responsibility in writing.

Partial Refunds

Where only part of a transaction can be cancelled, iCar Japan may refund the unused balance after deducting completed services, third-party commitments, cancellation fees and other non-recoverable costs.

Credits and Reallocation

With written agreement, an approved balance may be transferred to another invoice, vehicle or future purchase instead of being returned by bank transfer. The credit remains subject to its written terms.

Customer Auction Responsibility

Before bidding, the customer must check the listing, chassis number, model, year, auction sheet, photographs, condition, destination eligibility and bid budget. A customer mistake does not normally cancel a successful purchase obligation.

Auction Grades and Reports

Auction grades and comments are opinions prepared by the auction house. They are not a guarantee against every hidden, developing or unreported issue. A disagreement with a grade does not itself create a cancellation or refund right.

Inspection or Servicing Findings

If a serious issue is discovered after purchase, iCar Japan will review the available evidence, seller terms and auction claim procedures. Any remedy depends on whether a valid claim can be made and recovered from the responsible third party.

Export Certificate or Customs Work

Once an export certificate, customs declaration or related government process has begun, the customer is responsible for the cost of correction, cancellation, reissue or reversal caused by customer-provided information or a later customer-requested change.

RORO Shipping Cancellation

RORO bookings may be subject to carrier deadlines, cancellation penalties, dead freight, port handling and storage. If a unit misses a vessel for reasons outside iCar Japan’s control, the booking may be moved to a later vessel rather than refunded.

Container Shipping Cancellation

Container cancellation may involve empty-container fees, trucking, loading, unloading, stuffing, devanning, seal, terminal, documentation, detention, demurrage or dead-freight charges.

Destination and Import Compliance

The customer is responsible for import eligibility, age restrictions, customs duty, taxes, permits, inspection and registration. Import refusal or additional destination cost does not normally qualify for a refund from iCar Japan.

Abandoned or Uncollected Cargo

If the customer fails to clear or collect cargo, all storage, demurrage, disposal, return, auction, legal and carrier costs remain the customer’s responsibility. iCar Japan may take reasonable action to reduce continuing losses.

Identity and Bank Verification

We may request identification, company documents, bank-account evidence, payer authorization or other verification before releasing a refund, especially where the payer differs from the customer or beneficiary.

Refund Destination

Refunds are normally sent to the original payer or original payment account. A refund to another person or account requires written approval and satisfactory identity, authority and compliance verification.

Processing Time

Approved refunds are processed after the final refundable amount and bank details are confirmed. International bank processing times vary, and intermediary or receiving banks may cause additional delay.

Currency and Exchange Rates

A refund is calculated in the transaction or accounting currency stated by iCar Japan. Exchange-rate changes, conversion spreads and foreign-bank deductions may cause the amount received to differ from the amount originally sent in the customer’s local currency.

Chargebacks and Payment Disputes

Customers should contact iCar Japan before starting a chargeback or bank dispute. Unfounded chargebacks, duplicate recovery attempts or false payment claims may result in account suspension and recovery of administrative, legal and banking costs.

Force Majeure

Natural disaster, war, sanctions, port closure, labor action, cyber incident, government restriction, epidemic, carrier disruption or other event outside reasonable control may delay performance. The normal remedy may be postponement, substitution or rescheduling rather than immediate cancellation.

Company Cancellation

iCar Japan may cancel or refuse a transaction where payment cannot be verified, fraud is suspected, export is prohibited, information is materially inaccurate, performance becomes unlawful or the vehicle is no longer available. The customer will be informed of the financial outcome.

Applicable Mandatory Rights

Nothing in this policy excludes a customer right that cannot lawfully be excluded. Where mandatory law gives a consumer a stronger remedy, the mandatory legal requirement will apply to that extent.