Trust, Compliance & Accessibility Policy

How iCar Japan protects customers, verifies transactions, follows trade rules, and supports accessible website use

This Trust, Compliance & Accessibility Policy explains the measures iCar Japan may use to prevent fraud, combat money laundering, verify customer identities, comply with sanctions and trade restrictions, and improve accessibility across its website and digital services.

Effective date July 25, 2026

Customer Protection We use verification and fraud-prevention measures to reduce scams, impersonation, and unauthorized transactions.

International Compliance Transactions may be reviewed for sanctions, anti-money laundering, export, and trade-compliance concerns.

Accessible Services We aim to improve website usability for customers with different abilities, devices, and access needs.

Anti-Fraud Policy

iCar Japan takes reasonable measures to protect customers, employees, suppliers, and business partners from impersonation, payment fraud, document fraud, account misuse, and other deceptive activity.

Official Communication

Customers should rely only on verified iCar Japan communication channels, official invoices, and payment instructions.

Payment Instruction Verification

Customers should independently confirm any unexpected change to bank details, beneficiary names, invoice amounts, or payment deadlines.

Account Security

Customers are responsible for protecting passwords, verification codes, email accounts, and devices used to access iCar Japan services.

Impersonation and Fake Websites

Fraudsters may use fake websites, social profiles, invoices, or messages that resemble iCar Japan. Suspicious communications should be reported immediately.

Suspicious Transaction Review

We may delay or refuse a transaction while reviewing unusual payment patterns, identity inconsistencies, altered documents, or suspicious instructions.

Internal Misconduct

Employees, agents, and representatives are prohibited from misusing company information, customer funds, identities, documents, or transaction access.

Fraud Warning

iCar Japan will not be responsible for losses caused by payments sent to an unauthorized account where the customer ignored clear warning signs or failed to verify suspicious instructions. Mandatory legal rights remain unaffected.

01Stop the TransactionDo not send further funds or documents if fraud is suspected.

02Contact Your BankRequest an urgent transfer recall or fraud review where possible.

03Notify iCar JapanSend the suspicious email, invoice, payment details, and relevant evidence.

04Preserve EvidenceKeep messages, receipts, screenshots, account details, and transaction records.

Anti-Money Laundering Policy

iCar Japan does not knowingly participate in money laundering, terrorist financing, concealment of illegal funds, trade-based laundering, or other prohibited financial activity.

Zero Tolerance

We do not knowingly accept funds derived from criminal activity or transactions intended to hide ownership, source, destination, or purpose.

Source of Funds Review

For higher-risk or unusual transactions, we may request information or documents explaining the source of funds or commercial purpose.

Third-Party Payments

Payments from unrelated third parties may require additional identity, relationship, authorization, and source-of-funds verification.

Unusual Payment Patterns

Multiple fragmented payments, unexplained overpayments, rapid refunds, mismatched payer names, or unusual transaction structures may be reviewed.

Refund Controls

Refunds should normally be returned to the original payer and original payment channel, subject to bank rules, compliance checks, and applicable law.

Record Retention

Transaction, payment, identity, invoice, communication, and shipping records may be retained for legal, compliance, audit, dispute, and fraud-prevention purposes.

Reporting and Cooperation

Where legally required, iCar Japan may cooperate with banks, regulators, customs authorities, law enforcement, or other competent authorities.

Transaction Refusal

We may refuse, suspend, cancel, or delay a transaction if required information is not provided or compliance concerns cannot be resolved.

No Tipping-Off Commitment

Where prohibited by law, iCar Japan may be unable to disclose whether a transaction has been reported, reviewed, or restricted by a financial institution or competent authority.

Know Your Customer Policy

iCar Japan may verify the identity, address, ownership, authority, and business purpose of customers, payers, consignees, company representatives, and other parties involved in a transaction.

Individual Customers

We may request a valid passport, national identity card, driver’s license, proof of address, and contact information.

Business Customers

Companies may be asked for registration documents, business address, ownership details, directors, authorized representatives, and tax or licensing information.

Beneficial Ownership

We may request information identifying the individuals who ultimately own, control, or benefit from a company or transaction.

Consignee Verification

Accurate consignee and notify-party information may be required before shipping documents are prepared or released.

Payer Name Mismatch

If the payer differs from the customer or consignee, additional documents may be required to confirm the relationship and payment authorization.

Document Authenticity

We may verify documents, request clearer copies, require updated documents, or reject information that appears altered, expired, inconsistent, or unreliable.

Ongoing Verification

Identity or company information may need to be updated when documents expire, ownership changes, risk increases, or transaction details materially change.

Privacy and Security

KYC information is handled according to our Privacy Policy and may be shared only where necessary for compliance, banking, shipping, or legal purposes.

Failure to Complete KYC

iCar Japan may decline registration, bidding, reservation, payment allocation, shipment, document release, refund, or continued service where required verification is incomplete or unsatisfactory.

Customer Type	Possible Verification Documents	When Verification May Be Required
Individual Buyer	Passport or ID, proof of address, contact details	Account opening, payment, bidding, refund, or shipping
Business Buyer	Registration, ownership, director, address, and authorization documents	Business onboarding, larger transactions, or compliance review
Third-Party Payer	ID, payment proof, relationship explanation, authorization	When payer name differs from customer or consignee
Consignee or Agent	ID, address, company details, customs or agency information	Before document preparation, shipping, or release

Sanctions Compliance

iCar Japan aims to comply with applicable sanctions, export controls, trade restrictions, customs rules, and legal prohibitions affecting vehicles, payments, countries, ports, persons, companies, and end users.

Restricted Parties

We may screen customers, payers, beneficial owners, consignees, agents, vessels, banks, and other transaction parties against relevant restriction lists.

Restricted Countries and Regions

Services may be unavailable or limited where sanctions, export controls, banking restrictions, carrier rules, or customs laws prevent lawful trade.

End-Use and End-User Review

We may request information about the intended end user, destination, purpose, resale route, or commercial use of a vehicle.

Prohibited Evasion

Customers must not conceal a restricted destination, party, owner, consignee, end user, payment source, or transshipment arrangement.

Bank and Carrier Restrictions

A transaction may be delayed or rejected because of banking, insurance, shipping-line, port, or freight-forwarder compliance requirements.

Information Requests

Customers must provide accurate information and supporting documents when requested for sanctions or trade-compliance review.

Suspension or Cancellation

We may suspend, reject, cancel, or report a transaction where completing it may violate law, sanctions, export controls, or contractual compliance obligations.

Changes in Restrictions

Sanctions and trade rules may change without notice. A previously available service, bank route, port, or destination may later become restricted.

No Circumvention

iCar Japan will not assist customers in avoiding sanctions, export controls, customs restrictions, banking controls, identity checks, or other lawful compliance requirements.

Accessibility Statement

iCar Japan aims to make its website and digital services usable by as many people as reasonably possible, including users with visual, hearing, motor, cognitive, or other accessibility needs.

Accessibility Commitment

We aim to improve readability, navigation, keyboard access, form labels, contrast, headings, links, and compatibility with assistive technologies.

Standards-Based Improvement

Where practical, we aim to improve the website with reference to recognized accessibility principles and web-content accessibility guidance.

Keyboard Navigation

Interactive features should be usable through keyboard navigation where reasonably possible, without requiring a mouse or touch input.

Readable Content

We aim to use meaningful headings, clear language, readable text sizes, sufficient contrast, and understandable instructions.

Images and Media

Meaningful images should use appropriate alternative text where possible. Video or audio accessibility may depend on the source and available captions.

Forms and Error Messages

We aim to provide labels, instructions, and understandable error messages for important forms and transaction steps.

Third-Party Content

Some external tools, embedded services, auction systems, maps, videos, payment platforms, or messaging services may not fully meet our accessibility goals.

Ongoing Improvement

Accessibility is an ongoing process. We may update templates, content, features, and technical components as issues are identified.

Accessibility Assistance

If you experience difficulty using the website or accessing important vehicle, payment, or policy information, contact info@icarjapan.com and explain the page, feature, or content causing difficulty. We will aim to provide the information in a reasonable alternative format where practical.

Report fraud, submit compliance information, or request accessibility assistance

Contact iCar Japan through the official details below. For urgent fraud concerns, include relevant invoices, email headers, payment details, screenshots, and transaction information.

Company iCar Japan Email info@icarjapan.com Website www.icarjapan.com Country of operation Japan

Production review required: Before publishing, confirm the company’s actual AML, KYC, sanctions-screening, record-retention, fraud-reporting, and accessibility procedures. Insert any required legal entity details, reporting contacts, response timeframes, and jurisdiction-specific disclosures. A qualified legal and compliance professional should review the final version.